Returns / Exchanges

 

 

  1. Returns/Exchanges
  • We accept returns or exchanges on undamaged and unused items within 10 days of the original shipping date.
  • If you want to return or exchange any bags, please first send us an email to waka@wakatakahashi.com.
  • In the email, please include the order number, reason of returns /exchanges, and your contact information.(Name, e-mail and phone number).
  • Please remember that all returns/exchanges must include their original packaging.
  • Please use a reliable shipping service to send any return/exchange.
  • Customers are responsible for all return and exchange shipping costs. If you receive a wrong product or if the product was damaged in transit, you may request for a refund or exchange via email to waka@wakatakahashi.com.
  • Once a return or exchange is received and approved by us, we will process Returns/ Exchanges procedure within 10 business days. If the return or exchange is a result of an error by us or damaged merchandise, we will pay for your return and exchange shipping upon receiving a postal receipt from you.
  • Returns will be credited to the original credit card account used for purchase.
  • We reserve the right to deny any return or exchange.
  • All the final sale items are non-refundable or exchangeable.